Shop Management

Complete guide to managing your mechanic shop - for owners and managers.

Note: This section is for Rank 3+ (Manager) and Rank 4 (Owner) only.

Overview

As a shop manager or owner, you have access to:

  • Employee Management - Hire, fire, and manage staff

  • Financial Management - Shop account, transactions, withdrawals

  • Shop Settings - Configure pricing, hours, permissions

  • Performance Metrics - Statistics, reports, analytics

Accessing Boss Menu

Opening Management Panel

  1. Open tablet → Mechanic app

  2. Navigate to "Management" tab

  3. Management dashboard opens

Note: If Management tab is not visible, you don't have sufficient rank.

Management Dashboard

Employee Management

Viewing Employees

Employee list shows:

  • Employee name

  • Rank/title

  • Hire date

  • Performance metrics

  • Status (active/inactive)

  • Last activity

Employee details:

Hiring Employees

Prerequisites:

  • Player must be online

  • Player must be nearby (configurable radius)

  • Shop must have available slots (if limited)

Hiring process:

  1. Management → Employees → "Hire Employee"

  2. List of nearby players appears

  3. Select player to hire

  4. Assign initial rank:

  5. Confirm hire

  6. Player receives job offer notification

  7. Player accepts/declines

  8. If accepted, added to shop

Hiring tips:

  • Start new employees at Rank 0 or 1

  • Probation period recommended

  • Verify they understand tablet

  • Assign trainer/mentor

  • Set expectations clearly

Managing Ranks

Change employee rank:

  1. Employee list → Select employee

  2. Click "Edit Rank"

  3. Select new rank (0-4)

  4. Confirm change

  5. Employee permissions update immediately

Rank progression guidelines:

Rank permissions:

Permission
Rank 0
Rank 1
Rank 2
Rank 3
Rank 4

View orders

✅

✅

✅

✅

✅

Create orders

❌

✅

✅

✅

✅

Tune vehicles

❌

✅

✅

✅

✅

Assign orders

❌

❌

✅

✅

✅

Order parts

❌

❌

❌

✅

✅

Hire/fire

❌

❌

❌

✅

✅

Withdraw funds

❌

❌

❌

❌

✅

Edit settings

❌

❌

❌

❌

✅

Note: Permissions are configurable per server.

Firing Employees

Remove employee from shop:

  1. Employee list → Select employee

  2. Click "Remove from Shop" or "Fire Employee"

  3. Confirm removal:

  4. Employee removed

  5. Notification sent to employee

What happens:

  • Job removed (player loses mechanic job)

  • Tablet access revoked

  • Active orders reassigned to others

  • Commission paid out (if owed)

  • Employee records archived

Firing best practices:

  • Document performance issues

  • Provide warnings first

  • Be professional

  • Pay final commissions

  • Return any shop property

Employee Performance

Track employee metrics:

Individual stats:

  • Orders completed

  • Average completion time

  • Revenue generated

  • Customer ratings

  • Parts usage efficiency

  • Attendance/activity

Performance dashboard:

Use metrics for:

  • Identifying top performers

  • Determining raises/bonuses

  • Finding training needs

  • Fair work distribution

  • Promotion decisions

Financial Management

Shop Balance

View current balance:

Management → Finances → Balance Overview

Balance components:

  • Work order revenue

  • Parts sales

  • Minus: parts purchased

  • Minus: employee wages/commission

  • Minus: operating expenses

Withdrawing Funds

Owner only (Rank 4) can withdraw money:

  1. Finances → "Withdraw Funds"

  2. Enter amount:

  3. Confirm withdrawal

  4. Money transferred to personal account

  5. Transaction recorded

Withdrawal limits:

  • Can't withdraw more than balance

  • May have daily/weekly limits

  • Minimum balance requirements (configurable)

Tax implications (if applicable):

  • Withdrawals may be taxed

  • Record keeping for RP purposes

  • Government reporting (some servers)

Depositing Funds

Add money to shop:

  1. Finances → "Deposit Funds"

  2. Enter amount from personal account

  3. Money transferred to shop

  4. Transaction recorded

Why deposit:

  • Cover operating costs

  • Stock up on parts

  • Invest in shop improvements

  • Emergency fund

Transaction History

View all financial transactions:

Finances → "Transaction History"

Transactions include:

  • Date/time

  • Type (revenue, expense, withdrawal, etc.)

  • Amount

  • Description

  • Balance after transaction

  • Associated employee (if applicable)

Filter by:

  • Date range

  • Transaction type

  • Amount range

  • Employee

Export transactions:

  • Generate reports

  • Export to CSV

  • Print statements

  • Tax documentation

Revenue Sources

Income breakdown:

Track by:

  • Service type

  • Employee

  • Time period

  • Customer

Expense Tracking

Operating expenses:

Reduce costs by:

  • Bulk ordering

  • Supplier negotiations

  • Efficient scheduling

  • Waste reduction

  • Energy efficiency

Profit & Loss

P&L statement:

Use P&L to:

  • Measure profitability

  • Identify trends

  • Plan budgets

  • Make business decisions

  • Set pricing

Shop Settings

General Settings

Configure shop:

Settings → "General Settings"

Shop Information:

Business Hours (if enabled):

During closed hours:

  • No new work orders accepted

  • Existing orders can be worked

  • Customers notified of hours

Pricing Configuration

Set service pricing:

Settings → "Pricing & Services"

Labor rates:

Service packages:

Tuning prices:

Discounts:

  • Regular customers: 5-10%

  • Fleet vehicles: 15%

  • Referrals: $50 credit

  • Seasonal promotions

Service Menu

Enable/disable services:

Settings → "Services Offered"

Why disable services:

  • No qualified staff

  • Parts unavailable

  • Equipment broken

  • Seasonal (winter tires, AC)

  • Liability concerns

Notification Settings

Configure shop notifications:

Notify on:

  • New work order created

  • Work order completed

  • Parts delivered

  • Low stock alert

  • Employee hired/fired

  • Large withdrawals

  • Customer complaints

  • Positive reviews

Notification methods:

  • In-game tablet

  • Discord webhook (if configured)

  • Email (if configured)

Permissions

Fine-tune rank permissions:

Settings → "Permissions"

Customize which ranks can:

  • Create work orders

  • Assign orders

  • Complete orders

  • Access tuning

  • Order parts

  • View finances

  • Hire employees

  • Withdraw funds

  • Edit settings

Example custom permission:

Performance Metrics

Shop Statistics

Dashboard metrics:

Service Analytics

Popular services:

Revenue by service:

Use to:

  • Focus marketing

  • Stock right parts

  • Train staff

  • Set pricing

  • Plan capacity

Customer Analytics

Customer insights:

Demographics:

  • New customers: 48

  • Returning: 108

  • VIP customers: 12

Satisfaction:

  • 5 stars: 78 orders (51%)

  • 4 stars: 62 orders (40%)

  • 3 stars: 10 orders (6%)

  • 2 stars: 4 orders (3%)

  • 1 star: 2 orders (1%)

Top customers:

Customer retention:

  • 30-day: 68%

  • 90-day: 54%

  • 1-year: 38%

Competitive Analysis

Benchmark against:

  • Industry averages

  • Other shops in city

  • Previous months

  • Goals/targets

Reports

Generating Reports

Available reports:

  1. Monthly Summary

    • Revenue and expenses

    • Orders completed

    • Employee performance

    • Customer satisfaction

  2. Financial Report

    • Detailed P&L

    • Cash flow

    • Balance sheet

    • Tax summary

  3. Employee Report

    • Individual performance

    • Attendance

    • Commissions earned

    • Training completed

  4. Inventory Report

    • Stock levels

    • Parts usage

    • Ordering patterns

    • Waste/loss

  5. Customer Report

    • New vs returning

    • Satisfaction scores

    • Service preferences

    • Retention rates

Generate report:

  1. Reports → Select report type

  2. Choose date range

  3. Select filters/options

  4. Click "Generate"

  5. Report displays

  6. Export if needed (PDF, CSV, Print)

Scheduled Reports

Auto-generate reports:

Settings → Reports → "Scheduled Reports"

Configuration:

Benefits:

  • Automatic tracking

  • Consistent review

  • No forgetting

  • Easy comparison

Best Practices

As a Manager

Daily tasks:

Weekly tasks:

Monthly tasks:

As an Owner

Leadership:

  • Set clear expectations

  • Lead by example

  • Reward good performance

  • Address issues quickly

  • Maintain team morale

Financial:

  • Monitor profitability

  • Control costs

  • Invest wisely

  • Plan for growth

  • Build cash reserves

Strategic:

  • Long-term planning

  • Competition awareness

  • Market trends

  • Service expansion

  • Quality focus

Troubleshooting

Can't access management

Solutions:

  • Verify you have rank 3+

  • Check you're assigned to shop

  • Restart tablet

  • Contact owner

Can't hire players

Solutions:

  • Ensure player is nearby

  • Verify they don't have mechanic job

  • Check shop has available slots

  • Try different player

  • Restart both resources

Financial numbers wrong

Solutions:

  • Review transaction history

  • Check for duplicate entries

  • Verify work order completion

  • Audit inventory deductions

  • Contact admin if persists

Congratulations! You now have the knowledge to effectively manage a mechanic shop. For more advanced topics, see the Developer Documentation and Guides.

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